Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza-jets.top, place an order, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (pizza-jets.top), as well as any related services, sales, marketing, or events. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.

1. Who We Are

Jet's Pizza operates the website pizza-jets.top and is responsible for your personal data as described in this Privacy Policy.

For any privacy-related questions or requests, you may contact us directly using the information provided above or via the dedicated contact section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or otherwise interact with our website, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Delivery address (street, city, state, ZIP code)
• Billing address
• Username and password (for account holders)
• Profile picture or avatar (if provided)

2.2 Payment and Financial Information

When you make a purchase, we or our third-party payment processors collect:

• Credit or debit card number (last four digits only, stored by our processor)
• Payment method type (Visa, Mastercard, PayPal, etc.)
• Billing name and address associated with the payment method
• Transaction identifiers and order history

We do not store full credit card numbers on our servers. All payment processing is handled through PCI-DSS-compliant third-party processors.

2.3 Order and Transaction Data

We collect data about your transactions with us, including:

• Items ordered, quantities, customizations, and special instructions
• Order dates and times
• Delivery preferences and notes
• Loyalty points, rewards, and promotional code usage
• Order history and frequency

2.4 Usage and Technical Data

When you browse our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring URL (the page that linked you to our site)
• Search terms used within our website
• Clickstream data and interaction logs
• Session identifiers

2.5 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your interactions with our website. This includes session cookies, persistent cookies, and third-party analytics cookies. Please see Section 9 of this policy for detailed information about our cookie practices.

2.6 Communications Data

If you contact us through email, our online contact form, or customer service, we collect the content of your messages, your contact information, and any other information you voluntarily provide. We may also collect records of our communications with you for quality assurance and legal purposes.

2.7 Marketing Preferences

We collect your preferences regarding marketing communications, including whether you have opted in or out of receiving promotional emails, SMS messages, or push notifications.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, all of which are consistent with applicable law, including the Federal Trade Commission (FTC) Act, the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA) where applicable.

3.1 Service Provision and Order Fulfillment

• To process, confirm, and fulfill your food orders
• To communicate with you about your order status, delivery updates, and estimated arrival times
• To process payments and send receipts
• To manage your account and provide customer support
• To facilitate returns, refunds, or complaints related to orders

3.2 Website Improvement and Analytics

• To understand how visitors use our website and identify areas for improvement
• To analyze traffic patterns, popular menu items, and peak ordering times
• To test new features and conduct A/B testing
• To detect and prevent technical errors or security vulnerabilities
• To maintain and improve the performance, reliability, and security of our platform

3.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, and newsletters (with your consent where required)
• To display targeted advertisements based on your browsing and purchase history
• To send SMS or push notifications about deals, new menu items, or loyalty rewards (with your explicit opt-in)
• To personalize your experience and show you relevant content on our website
• To run sweepstakes, contests, or promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS messages, or contacting us directly at [email protected].

3.4 Legal Compliance and Protection

• To comply with applicable federal, state, and local laws and regulations
• To enforce our Terms of Service and other agreements
• To protect the rights, property, or safety of Jet's Pizza, our customers, and the public
• To investigate and respond to fraud, security incidents, or suspected illegal activity
• To respond to lawful requests from government authorities or law enforcement agencies

3.5 Business Operations

• To evaluate and carry out business transactions, such as mergers, acquisitions, or asset sales
• To manage our loyalty and rewards programs
• To conduct internal audits, reporting, and financial management
• To train and evaluate our staff and delivery personnel

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., Stripe, Square, PayPal) to handle financial transactions securely
• Delivery and logistics partners to fulfill your food orders
• Email marketing platforms (e.g., Mailchimp, Klaviyo) to send promotional communications
• Analytics providers (e.g., Google Analytics) to analyze website usage
• Cloud hosting providers to store data and power our website infrastructure
• Customer support platforms to manage service inquiries
• SMS service providers for text message communications

All service providers are contractually required to handle your data securely, use it only for the purposes we specify, and comply with applicable privacy laws.

4.2 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or governmental investigations. We may also disclose information when we believe disclosure is necessary to protect the safety of any person, prevent fraud, or enforce our legal rights.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties with your explicit consent, such as when you authorize us to share data with a third-party loyalty program, social media platform, or promotional partner.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with business partners, researchers, or for public reporting. This data is not considered personal information under applicable law.

5. Data Security Measures

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data, including passwords (hashed and salted)
• Firewalls, intrusion detection systems, and regular security scans
• Secure, PCI-DSS-compliant payment processing through third-party providers
• Multi-factor authentication options for user accounts
• Regular software updates and security patches

5.2 Administrative Safeguards

• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular staff training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Internal privacy and security policies reviewed and updated annually

5.3 Incident Response

In the event of a data breach that affects your personal information, we will notify you and, where applicable, the relevant authorities, in accordance with applicable federal and state breach notification laws, including state-specific requirements that may apply in your jurisdiction. Notification will be provided within the timeframes required by law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and CPRA

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to specific purposes allowed by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality based on your exercise of these rights.

6.2 Rights Available to All Users

Regardless of your state of residence, we provide all users with the following rights as part of our commitment to best practices:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account at any time.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your data (e.g., for marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizza-jets.top

We will respond to verifiable requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and the extension in writing. We may need to verify your identity before processing your request to protect your privacy.

You may designate an authorized agent to submit requests on your behalf. We will require verification that the agent is authorized to act on your behalf and may require you to confirm the request directly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures. You may request early deletion of your data as described in Section 6, subject to legal exceptions.

8. Children's Privacy

We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. Our food ordering services are not directed to minors. If you are under 18, please do not use our website or provide any personal information to us.

If we learn that we have inadvertently collected personal information from a person under 18 years of age, we will promptly delete that information from our records. If you believe we may have collected data from a minor, please contact us immediately at [email protected].

Parents or legal guardians who believe their child has provided personal information to us may contact us at the email above to request deletion of such information. We will act promptly upon receipt of a verifiable parental request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and deliver targeted advertisements. Below is a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, including maintaining your session, processing orders, and ensuring security. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). We use this information to improve our website performance and user experience.
• Functionality Cookies: Remember your preferences, such as saved delivery address, language settings, and login status, to personalize your experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements on our site and third-party platforms based on your interests and browsing history. These may be placed by our advertising partners.

9.2 Managing Cookie Preferences

You can manage or disable non-essential cookies through:

• Our cookie consent banner displayed on your first visit to our website
• Your browser settings (consult your browser's help documentation for instructions)
• Opt-out tools provided by third-party analytics providers (e.g., Google Analytics Opt-Out Browser Add-on)
• The Digital Advertising Alliance's opt-out page at optout.aboutads.info

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

9.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. At this time, our website does not respond to DNT signals in a uniform way, as there is no industry-wide standard for how DNT should be interpreted. We continue to monitor developments in this area and will update our practices accordingly.

10. International Data Transfers

Jet's Pizza operates primarily within the United States. Our servers and main data processing activities are located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services from outside the United States, you consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

Where we engage service providers or partners located outside the United States, we ensure that appropriate data transfer mechanisms and contractual protections are in place to safeguard your personal information in compliance with applicable laws.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. For example, we may link to social media pages (Facebook, Instagram, X/Twitter) or third-party review platforms.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit. The inclusion of a link on our website does not imply our endorsement of that site's privacy practices.

When you interact with social media plugins, share buttons, or embedded content on our website, those platforms may also collect data about you in accordance with their own privacy policies.

12. California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

12.1 Categories of Personal Information Collected in the Past 12 Months

12.2 "Shine the Light" Law

California Civil Code Section 1798.83 allows California residents to request a list of all third parties to which we have disclosed personal information for direct marketing purposes in the preceding year. To make such a request, please contact us at [email protected].

13. State Privacy Rights — Other States

Several other U.S. states have enacted comprehensive consumer privacy laws that may afford you additional rights depending on your state of residence. These include, but are not limited to:

• Virginia (VCDPA)
• Colorado (CPA)
• Connecticut (CTDPA)
• Utah (UCPA)
• Texas (TDPSA)
• Florida (FDBR)

If you are a resident of one of these states and believe you have applicable privacy rights, please contact us at [email protected]. We will evaluate your request in accordance with the laws applicable to your state of residence and respond within the legally required timeframe.

14. FTC Act Compliance

Jet's Pizza is subject to the enforcement authority of the United States Federal Trade Commission (FTC). Our privacy practices are designed to be fair, transparent, and consistent with the FTC Act, which prohibits unfair or deceptive acts and practices in commerce. We are committed to honoring the representations we make in this Privacy Policy and will not engage in practices that contradict our stated data handling commitments.

15. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can attempt to resolve your concern directly.

15.1 Contact Us Directly

Please reach out to our privacy team at:

• Email: [email protected]
• Website: pizza-jets.top

We aim to respond to all privacy-related inquiries within 10 business days.

15.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the appropriate authorities:

• Federal Trade Commission (FTC): You may file a complaint at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357). The FTC works to protect consumers from deceptive and unfair business practices, including privacy violations.
• California Residents — California Privacy Protection Agency (CPPA): California residents may file complaints with the CPPA at cppa.ca.gov. The CPPA is the agency responsible for enforcing the CCPA/CPRA.
• California Residents — California Attorney General: You may also contact the California Attorney General's office at oag.ca.gov/privacy.
• Other State Residents: You may contact your state's attorney general office or designated consumer protection agency to file a complaint related to privacy practices.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If we make material changes that significantly affect your rights, we will provide more prominent notice, which may include an email notification to the address associated with your account, at least 30 days before the changes take effect.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are dedicated to resolving your privacy concerns in a timely and transparent manner. Our privacy team is available to assist you with any questions about how your personal information is collected, used, shared, or protected.